Retreats and Surveys
Continuous improvement requires comparison with others. It also requires
retreats to help legal department members focus on action. Our services
||surveying satisfaction with the legal department
||benchmarking structures, compensation and select issues
||conducting off-site sessions for legal departments
information on customized surveys or retreats, contact Richard Stock
at firstname.lastname@example.org or (416) 367-4447.
Articles on Surveys
"Survey Says ..."
Lexpert, Vol. 17, No. 4, February 2016
The article presents ideas regarding the emerging configuration of law departments as well as the type of work it is trying to do and not to do. There is little progress reported in the Altman Weil survey regarding cost controls and alternative fee arrangements. Law departments must take the first steps if they want to make changes to legal services delivery.
"The Value Enigma"
CCCA Magazine, Vol. 6, No. 2, Summer 2012
"Surveys: Value and Metrics"
Lexpert, Vol. 13, No. 9, July-August 2012
CCCA's 2012 Barometer survey of corporate counsel found that legal departments provide greatest value by managing risks associated with business decisions. It found workloads to be the most important challenge for in-house counsel. The questions on "hard metrics" were not comprehensive enough, even though fewer than 30% of legal departments reported that they are actually measured for their contributions. Performance management for legal departments is a developing area, and so work needs to be done to define, measure and better communicate the value of legal departments and of individual lawyers.
"Highlights of the 2010 ACLA-CLANZ Legal Department Benchmarking Report"
CCCA Magazine, Vol. 4, No. 3, October 2010
ACLA Journal, Vol 20, Issue No 3, Oct 2010 and Issue No 4, Dec 2010
One hundred and sixty Australian and New Zealand legal departments participated in this extensive study. A dozen sections deal with aspects of performance management - everything ranging from reporting relationships, deployment, resources, workloads and the relative use of time recording systems and charge-backs.
Other highlights include the balance of inside and external counsel, effectiveness indicators for the department, external spend controls, and longer term arrangements with law firms.
"Corporate Legal Department Surveys"
Lexpert, November/December 2007
The article profiles four surveys of corporate counsel conducted in 2007 in Canada, the US and Australia. All reported significant
pre-occupation with the rising cost of legal services and the difficulties with innovation in this area. Fewer than 20% of respondents
in a survey of 850 counsel answered the question on noteworthy innovations. It appears that in-sourcing, assigning work to the right
people and imposing cost restrictions on firms constitutes the state of the art in cost management. The most pressing issues for
corporate counsel are managing a growing workload, attracting and retaining qualified counsel to work in the legal department, and
staying on top of the company’s business developments.
Strategic Client Survey"
Inside Counsel, February 2000
survey as a tool to gauge the level of client. A well-planned survey
will identify weaknesses in service delivery and help lawyers to
better understand client needs. Practical suggestions for obtaining