Value from external counsel with a 7-step program

1. Two years of data covering the number and complexity of all matters
2. Multi-year demand forecast
3. Optimal configuration and convergence of firms
4. Proficiency in the law department with alternative fee arrangements
5. Skill in matter planning and detailed project budgeting
6. Semi-annual performance evaluations
7. General Counsel with a plan to implement the program

Key performance indicators (KPIs) for the law department should be readily recognizable by all business units across the organization. Eight KPIs are described: strategic impact, results, innovation, operating practices, service, knowledge transfer, total legal spend, and external counsel. It is advised these be introduced before the 2018 planning season.